Under the direction of the Dean of Students, serves as an impartial facilitator in supporting, and in some cases resolving undergraduate student academic, personal welfare and financial matters. These concerns are often of a sensitive nature and may not have a formal avenue of redress through official University channels. Given the nature of this role, the Assistant Dean of Students interacts with various campus departments, community-based agencies, as well as with faculty, staff, and student guardian/family members.
Duties and Responsibilities
- Assist students in reaching settlement of their informal requests or complaints through consultation, mediation and counseling; refers issues with a formal avenue of redress to appropriate University offices for resolution.
- Work with appropriate University officials to facilitate satisfactory solutions to issues and problems that fall within the responsibilities of the Dean of Students Office. Advise the Dean of Students on complaints with no definitive remedy and makes recommendation for resolution.
- Provides guidance and support to students who are victims of violence and other crimes. Educate students on the processes to engage and report crimes to University and local police agencies, the Office of Community Standards, and Office of Diversity and Equity. Provide coordinated campus response to assist students with navigating victim support services available at the University and the surrounding communities. Provide on-going support and referral services to promote student use of all available resources.
- Serves as a member of University committees related to student welfare, enrollment management, academic affairs, and other aspects related to student status.
- Partner in the development and implementation of the New Student Convocation and Dean of Students’ Office of New Student Orientation programs.
- Participates as a resource in the decisions and enforcement of academic probation/dismissal regulations as well as extension of academic deadlines on unfinished course work and the rescheduling of final exams.
- Interview and counsel students contemplating withdrawal or leave of absence from the University; when appropriate, grants leaves of absence or processes withdrawals and cancellations and recommends exceptions to the student refund schedule.
- Evaluates, and in collaboration with Deans of Schools, makes decisions about student requests for readmission.
- Assists in the coordination of Student Affairs response to major crisis and other unusual events within the University community.
- Assist student in understanding their rights and responsibilities as community members and the university conduct system.
- Research, evaluate, and recommend changes in rules, regulations, and policies as related to the student experience.
- Create and administer procedures designed to meet the emergency financial needs of undergraduate students.
- Serves as a resource to the University Community regarding status of students and makes presentations to groups.
- Interpret State of Connecticut statutes on residency rules and authorizes residency changes for both graduate and undergraduate students.
- .Supervises the work assignments and work schedules of administrative support staff to most effectively meet department needs; assists in hiring, training and evaluating administrative support staff.
- Performs related duties as required.
Minimum Job Requirements
- Master’s degree; at least 5 years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Knowledge of applicable legislation, standards, policies and procedures within specialty area.
- Knowledge of current and developing legal issues and trends in area of expertise.
- Knowledge and understanding of institutional policies and procedures and the regulatory environment within which they operate.
- Strong leadership skills.
- Demonstrated conflict resolution skills.
- Knowledge of crisis intervention techniques.
- Ability to react calmly and effectively in emergency situations.
- Excellent oral and written communication skills.
- Skill in budget preparation and fiscal management.
- Skill in organizing resources and establishing priorities.
- Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
- Knowledge of student support programs and services.
- Ability to plan, assess, and evaluate programs.
- Ability to develop, plan, and implement short- and long-range goals.
- Ability to foster a cooperative work environment.
- Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Employee development and performance management skills.
- Ability to make administrative/procedural decisions and judgments.