As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
Effective supervision is critical in ensuring that operational business goals are achieved. Those who play the roles of a supervisor in a business need to be able to balance business requirements with the interpersonal skills required to meet the needs of their stakeholders.
In order to do so, it is important to be aware of the fundamentals of supervision. This program will help focus and develop the skills required to be an effective supervisor which will in turn ensure the business goals are achieved with trust, respect, accountability, and a positive workspace. The program also encourages a process of self-understanding, learning, and practise for the core skills which develop true supervisory skill.
Develop essential leadership skills to effectively manage and motivate teams. Gain practical tools for conflict resolution, communication, and decision-making. Enhance your ability to drive productivity and foster a positive work environment.
Supervision is linked to fundamental standards, which in turn, are linked to the Care Quality Commission’s Key Lines of Enquiry. Well led social care organisations will have a comprehensive supervision framework with processes operating effectively throughout. This will get the best performance out of everyone, ensuring the organisation’s philosophy is understood and that goals and objectives are achieved.
Course Outline:
Unit 1: Introduction to Manager’s Supervision
- Basic skills of the supervisor.
- Recipes Effective Supervisor.
- The difference between work management and work performance.
Unit 2: Communication:
- Definition of Contact.
- The importance of communication to supervisors.
- Obstacles to communication between supervisor and staff.
- Steps Effective Communication.
- Basic skills of communication (handling) skills.
Unit 3: Planning:
- Definition of planning.
- Planning Types (Business Planning – Project Planning – Business Scheduling).
- Setting goals.
- Planning Steps.
- Schedule.
Unit 4: Organization:
- Definition of regulation.
- Basic principles of organization.
- Relations between jobs and power lines.
- Distribution of tasks.
- Develop an efficient alternative.
- Time Management.
- Exercise scheduling and distribution of tasks.
Unit 5: Guidance:
- Definition of leadership.
- Theories and methods of leadership.
- Determine the leadership style.
- Stimulus.
- On-the-job training and role.
- Musharraf.
- Performance evaluation.
- Addressing poor performance and undesirable behaviors.
Unit 6: Supervision:
- Definition of censorship.
- The role of administrative functions in facilitating the control process.
- Supervisory control methods.
- Purposeful criticism.
- Corrective actions.
Unit 7: Decision-Making and Problem Solving:
- The difference between decision making and problem-solving.
- Steps to solve problems and make decisions.
Course Certificate
This Training Course is free for everyone but those who want to get the Certificates need to pay the following Certification Fees;
- Zambian K250
- Malawian MK 22,000
- Tanzanian TZS 26,000
- Kenyan Ksh 2000
- Ugandan UGX 40,000
- South Sudaness SSP 30,000
- Bangladesh Taka 900
- Indian Rupees 1,500
- Zimbabwean USD 12 (Pay through Ecocash)
- International USD 15